Job Opportunities

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Guest Services

Guest Services-Officer

Job Description
- Assist customers with hotel reservations, transportation, restaurant bookings and entertainment 
- Respond to customer requests onsite or via phone in a timely and accurate way 
- Provide professional and good service for any other needs of our guests 
- Contact the supervisor immediately in case of any unexpected situation 
- Perform other job related duties as assigned 
Competencies and Requirements
- Bachelor’s degree or above
- Hotel reservations or other relevant booking experiences is preferred 
- Shift working
- Proficient in both written and spoken Chinese (Cantonese and Mandarin), basic English communication
- Proficient in Microsoft suites and basic computer skills 
- Good communication skills and great passion for service 
  • holidayAnnual Leave and Birthday Leave
  • pensionPension Fund Scheme and Medical Insurance
  • meaMeal Arrangement and Laundry Benefit
  • trainingInternal Training Opportunities and Career Opportunities
  • allowanceBonus, Allowance, Perfect Attendance Bonus (Benefits package subjects to department and position)

Recruitment & Employee Development Centre

Recruitment Hotline: +853 8891 1331
10:00 - 19:00 (excluding Saturday, Sunday and public holidays)
Alameda Dr. Carlos d'Assumpção, n.o 263, Edf. China Civil Plaza, 4º andar H-M, Macau
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